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90 minutes
Pinky Plankton met the Mermaid of Hilton Head, Mermaid Nina, who taught her how to protect the ocean and gave Pinky Plankton the title of Ocean Ambassador. On this 90 minute tour you will learn how to protect the ocean and earn your Ocean Ambassador badge too. On this tour you’ll see the Mermaid of Hilton Head and dolphins! Along the way you will also see birds and other Lowcountry wildlife as we journey to find the Mermaid of Hilton Head.
You will also learn the story of how Mermaid Nina became the Mermaid of Hilton Head and how she helps protect her ocean friends as well as why the things she does are important for our ecosystem and what you can do to help. When we find the real mermaid, she knows our boat! She will swim right up to the boat and talk to our passengers about the ocean, Hilton Head wildlife, and of course, answer all of your mermaid questions! You can not get any better kid friendly live entertainment than a real mermaid!
You never know what will happen when you are on the tour. Sometimes Mermaid Nina’s arch nemesis, Professor Al G will show up and try to capture her to put her in a mermaid performance tank, but Mermaid Nina loves to be wild and free. She will rely on you and your family to save her from Professor Al G and scare him away!
At the end of the tour, you will earn your O’fish’al Ocean Ambassador badge that you can take home with you. This is a must do if you are planning a family vacation full of fun, magic and education. Our tour is based around the book The Mermaid of Hilton Head: The Mermaid’s Friend, this book was written and illustrated by Mermaid Nina herself.
The boat is fully covered and sits low to the water for easy viewing of wildlife and Mermaid Nina. The Mermaid Encounter Boat Tour is such a fun, unique experience that the little ones will be talking about for weeks, months, and even years to come.
Kids must be accompanied by an adult.
There is no need to reach out and ask if the tour is going to go out because of the forecast. The weather is always changing here in Hilton Head, if we cancel a tour the first thing we do is reach out via phone and text message to alert everyone on the tour.
We recommend you bring water or another type of drink. Sunscreen on sunny days and a jacket or blanket on the colder days.
Customers will receive a full refund or credit with 48 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. No-shows will be charged the full price. All tours require a minimum number of passengers to operate. In the event that the passenger minimum is not met, ticketed and paid passengers will have the option to select another tour or received a full refund. In the event of inclement weather Mermaid of Hilton Head reserves the right to delay departure or cancel tours as it deems necessary.
Last updated: June 1, 2021
Welcome to Vacay Services, Inc. d/b/a Explorabout (“Explorabout” “Company”, “we”, “us”, or “our”). Explorabout provides an online marketplace (the “Services”) that connects people seeking unique locations and experiences (“Explora” “you” or “Users”) with a refreshing variety of lesser-travelled locations (“Destinations”) and distinctive adventures (“Activities”) offered from a wide variety of venues, tours, and operators (“Providers”). The Services are accessible at www.Explorabout.com and/or our mobile software application (together with any content, functionality, and Services available therein, and successor site(s) or applications thereto, the “Platform”). By using the Platform, you agree to comply with and be legally bound by the terms and conditions of these Terms of Use (“Terms”), whether or not you become a registered user of the Platform. These Terms govern your access to and use of the Platform and all Mutual Content (as defined below) and constitute a binding legal agreement between you and Explorabout.
THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN US AND YOU, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS.
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Dispute resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
Applicability of Arbitration Agreement. All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of the Platform that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns.
Notice requirement and informal dispute resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to Company should be emailed to contactus@Explorabout.com. After the Notice is received, you and Company may attempt to resolve the claim or dispute informally. If you and Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.
Arbitration rules. Arbitration shall be initiated through the American Arbitration Association (“AAA”), an established alternative dispute resolution provider (“ADR Provider”) that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with the Terms. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.
Additional rules for non-appearance based arbitration. If non-appearance-based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.
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Waiver of class or consolidated actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER.
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Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.
Right to waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.
Survival of agreement. This Arbitration Agreement will survive the termination of your relationship with Company.
Emergency equitable relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
Courts. In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within New York City, New York, for such purpose.
The invalidity, illegality or unenforceability of any term or provision of these Terms shall in no way affect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms shall be enforceable as so modified.
The waiver by either party of a breach of or a default under any provision of these Terms shall not be effective unless in writing and shall not be construed as a waiver of any subsequent breach of or default under the same or any other provision of these Terms, nor shall any delay or omission on the part of either party to exercise or avail itself of any right or remedy that it has or may have hereunder operate as a waiver of any right or remedy.
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