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Zip Line Canopy Tour -Start your morning at 9:15 am with a three-hour tour through the trees. At each platform you’ll learn about the local flora and fauna and view the forest with a new perspective. The trip includes 11 zips, two sky bridges, and 3 rappels. Once your zip trip is complete, it’s lunch time! Our kitchen will provide you homemade lunch to be enjoyed on one of the many picnic tables here on our campus.
Afternoon: Guided River Kayaking registration starts at 1:45 with an instructional video, paperwork and time allotted to change into your river attire. Kayaking down Massachusetts' Deerfield River is a great way to see the Berkshires and spend a warm summer day outside and active! Guides accompany every trip on the river to help you find the correct line and to maximize your river experience.
To Zipline:
Wear comfortable clothing appropriate for the season, but avoid loose clothing that could tangle in ropes or other gear. Skirts should be avoided. In late fall or winter months, it is better to come with too many articles of clothing than to come with not enough! We go in the rain, so come prepared with rain gear if needed. You should also remove any dangling jewelry and tie long hair back.
For Guided River Kayaking:
Expect everything you bring on the kayak to get wet! Best options for clothing: bathing suit and/or shorts in the warmer weather, longer pants and sweater made of wool, nylon, fleece, or polypropylene in the colder weather. Wetsuits are available included in this trip. Sneakers or other shoes that can get wet (no flip-flops!) Cotton Clothing such as blue jeans, sweatshirts, or t-shirts, is not appropriate for kayaking since cotton keeps you cold when it gets wet. All Guests will be required to wear a Zoar Outdoor issued PFD(Personal Flotation Device) and Helmet.
Zip line canopy tours are open to anyone age 10 or up. Participants should be able to hike a short distance downhill and should be in reasonable physical shape. Children under 16 must be accompanied by an adult. We have a minimum weight limit of 70 lbs and a maximum of 250 lbs. Since zip lining is gravity driven, we must adhere to these weight limits strictly for the safety of our guests. We reserve the option to weigh guests when they arrive to determine eligibility for the canopy tour. We can not allow pregnant women to zip. All zip line participants take part in a ground school before getting onto the actual canopy tour. At the ground school, participants must demonstrate the ability to hand brake, self rescue and follow directions from their guides before being allowed on the canopy tour itself.
For all of our whitewater trips, guests must be able/willing to do the following: Wear a helmet and our personal flotation device (PFD), respond to and follow verbal or visual instruction, roll from front to back in water while wearing a PFD, demonstrate dynamic sitting position (sitting upright), and float with feet up in water. Specifically for our Guided River Kayaking, guests should be able to paddle in the rapids, but with frequent rests. Remain calm, lay flat, and orient their body so their feet are aiming downstream if they find themselves unexpectedly in the water. In the event they lose their kayak guests need to be able to swim their boat and themselves to shore. Our PFDs fit a maximum chest size of 56 inches, and our single kayaks are designed for guests 250 lbs or less.
Don't forget to read your confirmation letter (there is a lot of useful information in there!). Call our office if you have any additional questions. We're always happy to help!
Waiver Tip - Please forward the whole confirmation email to the other guests in your group to have the waivers completed and automatically connected to your reservation.
If you would like to forward the confirmation email without sending the payment record, select payment information by highlighting the selection and delete it within the forwarded email before sending.
Registration for this trip takes place at 17 Main St. in Charlemont, MA. You can park in the unpaved lot. Zip Line trips meet in the green building.
Please share this confirmation with the other members of your party. Each member needs to sign a waiver before arriving at Zoar Outdoor. The waiver button is located at the top of this confirmation letter. A parent or guardian must sign for any participant under 18 years of age.
Our minimum age for Zip Lining and Guided Kayaking is 10 years old.
The start time for Zip Lining is 9:15 am.
Participants must weigh between 70 and 250 lbs. We weigh all participants prior to the trip.
Experience the Berkshire hills from two perspectives. Our Zipline Canopy Tour and Guided River Kayaking package combines our two most popular activities into one perfect getaway. This special package includes:
Zip Line Canopy Tour- Start your morning at 9 am with a three-hour tour through the trees. At each platform you’ll learn about the local flora and fauna and view the forest with a new perspective. The trip includes 11 zips, two sky bridges, and 3 rappels. Once your zip trip is complete, it’s lunch time! You'll join the picnic at the rafting pavilion.
Guided River Kayaking - Is a half day trip, 1:45 PM - 5:00 PM. A water and snack break are included, and wetsuits are included for Zip and Kayak guests.
Zipline:
- Wear comfortable clothing appropriate for the season, but avoid loose clothing that could tangle in ropes or other gear. Skirts should be avoided. In late fall or winter months, it is better to come with too many articles of clothing than to come with not enough! We go in the rain, so come prepared with rain gear if needed. You should also remove any dangling jewelry and tie long hair back.
Guided River Kayaking
You are required to wear water shoes, sneakers or other shoes that can get wet and stay on your feet well. No flip-flops! In warm summer weather, wear a bathing suit/swim trunks or light layers. Do not wear cotton, as it will keep you cold and wet throughout the trip. Wool and synthetic materials such as polypropylene, nylon, and fleece, are appropriate for cooler weather and water temperatures. Wetsuits, splash jackets, and neoprene river booties are available.
Bring required medications and extra money for souvenirs, gratuities, etc. Before the trip, leave valuables including money and dry clothes and towels for after the trip in your locked vehicle. We will hold your keys while you are on the water or in the trees.
For activities that include food: We do not use nuts in our food, but cannot guarantee that the ingredients in our meals do not contain nuts or other food allergens. If you have special dietary needs, we strongly suggest you bring your own food in non-glass containers and we will pack it with the trip.
Guests who are under the influence of alcohol or any recreational drugs will not be allowed to participate in activities at Zoar Outdoor and will not be refunded for their missed trip.
Pregnant people are prohibited from participation in Zoar Outdoor activities. Those with health problems limiting their normal activities may be prohibited from participation at Zoar Outdoor’s discretion.
We run our activities regardless of the weather. River conditions can vary based on rainfall, snow melt, dam operations and other factors. We reserve the right to modify or move a trip or clinic when we deem necessary.
We run our canopy tours in any weather conditions except lightning and high winds. You should assume that your trip is still running as scheduled unless you hear differently from our office.
Weather related cancellations will be made just prior to your trip start time at Zoar Outdoor. Customers will receive a refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
Please note that many of the areas we operate in are rural and have poor or non-existent cell service (including most of the Deerfield River), so emergency communications and emergency service response times may be as much as an hour or more.
During this booking process we add guests to our email list to receive our exclusive offers, updates and news. If at any time you do not want to receive these emails - please one-click unsubscribe at the bottom of the correspondence.
Visit our neighbors at Berkshire East before or after your trip! They have early lunch options available at the Backyard snack bar. After your trip, celebrate with dinner at The Crazy Horse Bar & Grill. Hours & Menu! Show this confirmation email to receive 20% off your lunch, dinner, or drinks.
Activity Cancellation Policy
If You Have to Cancel:
If you choose not to purchase the cancellation insurance and need to cancel:
- More than 30 days in advance of your trip date, we retain a $10 per person cancellation fee.
- 30 days or less in advance of your trip date, you forfeit the entire cost of your trip, unless you have purchased the Cancellation Insurance or have to cancel due to Covid restrictions (see below).
- Covid related cancellations made 30 days to 24 hours before your scheduled trip date are ONLY eligible for a credit for the total amount paid. No-shows on the date of the trip or last-minute cancellations are not eligible for a credit. If you would prefer a refund, we encourage you to purchase the Cancellation Insurance.
Transferring Reservations:
All reservations are transferable to another person, but not another date, unless you have purchased Cancellation Insurance. Transferring to another date is the same as cancelling.
Cancellation Insurance:
Cancellation insurance allows you to cancel or change the date of your reservation up to 24 hours in advance of your trip. Guests who cancel will receive a full refund minus the cost of the cancellation insurance and processing fee. It must be purchased for the whole group or not at all. No-shows on the date of the trip or last-minute cancellations are not covered by cancellation insurance.
Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
Last updated: June 1, 2021
Welcome to Vacay Services, Inc. d/b/a Explorabout (“Explorabout” “Company”, “we”, “us”, or “our”). Explorabout provides an online marketplace (the “Services”) that connects people seeking unique locations and experiences (“Explora” “you” or “Users”) with a refreshing variety of lesser-travelled locations (“Destinations”) and distinctive adventures (“Activities”) offered from a wide variety of venues, tours, and operators (“Providers”). The Services are accessible at www.Explorabout.com and/or our mobile software application (together with any content, functionality, and Services available therein, and successor site(s) or applications thereto, the “Platform”). By using the Platform, you agree to comply with and be legally bound by the terms and conditions of these Terms of Use (“Terms”), whether or not you become a registered user of the Platform. These Terms govern your access to and use of the Platform and all Mutual Content (as defined below) and constitute a binding legal agreement between you and Explorabout.
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Dispute resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
Applicability of Arbitration Agreement. All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of the Platform that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns.
Notice requirement and informal dispute resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to Company should be emailed to contactus@Explorabout.com. After the Notice is received, you and Company may attempt to resolve the claim or dispute informally. If you and Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.
Arbitration rules. Arbitration shall be initiated through the American Arbitration Association (“AAA”), an established alternative dispute resolution provider (“ADR Provider”) that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with the Terms. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.
Additional rules for non-appearance based arbitration. If non-appearance-based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.
Time limits. If you or Company pursue arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing a claim) and within any deadline imposed under the AAA Rules for the pertinent claim.
Authority of arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of you and Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Company.
Waiver of jury trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND EXPLORABOUT NOW WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.
Waiver of class or consolidated actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER.
Confidentiality. All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.
Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.
Right to waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.
Survival of agreement. This Arbitration Agreement will survive the termination of your relationship with Company.
Emergency equitable relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
Courts. In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within New York City, New York, for such purpose.
The invalidity, illegality or unenforceability of any term or provision of these Terms shall in no way affect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms shall be enforceable as so modified.
The waiver by either party of a breach of or a default under any provision of these Terms shall not be effective unless in writing and shall not be construed as a waiver of any subsequent breach of or default under the same or any other provision of these Terms, nor shall any delay or omission on the part of either party to exercise or avail itself of any right or remedy that it has or may have hereunder operate as a waiver of any right or remedy.
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